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Privacy Policy

Last updated: September 2025

1. Introduction

QuickInTown ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier services, website, and WhatsApp booking system.

2. Information We Collect

Personal Information

  • Name and contact information (phone, email, address)
  • Pickup and delivery addresses
  • Payment information
  • Government-issued ID for package collection

Service Information

  • Package details (weight, dimensions, contents)
  • Tracking numbers and delivery status
  • Communication records via WhatsApp
  • Service preferences and history

Technical Information

  • Device information and IP addresses
  • Website usage data and cookies
  • Location data for delivery tracking
  • App usage statistics

3. How We Use Your Information

Service Delivery

  • Process and fulfill courier bookings
  • Coordinate pickup and delivery operations
  • Provide real-time tracking updates
  • Handle customer support inquiries

Communication

  • Send booking confirmations and updates
  • Provide delivery notifications
  • Respond to customer inquiries
  • Send service-related announcements

Improvement

  • Analyze service performance and trends
  • Improve our services and user experience
  • Develop new features and offerings
  • Conduct customer satisfaction surveys

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With delivery partners and payment processors
  • Legal Requirements: When required by law or government authorities
  • Safety: To protect our rights, property, or safety
  • Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of sensitive data in transit and at rest
  • Secure servers and data centers
  • Regular security audits and updates
  • Limited access to personal information
  • Employee training on data protection

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain accounts
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services

We typically retain customer data for 3 years after the last service interaction, unless a longer retention period is required by law.

7. Your Rights

You have the following rights regarding your personal information:

Access

Request a copy of your personal data

Correction

Update or correct inaccurate information

Deletion

Request deletion of your personal data

Portability

Receive your data in a portable format

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve our website functionality
  • Provide personalized content and advertisements

You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

9. Third-Party Services

Our services may integrate with third-party platforms:

  • WhatsApp: For booking and communication
  • Payment Processors: For secure payment processing
  • Analytics Services: For service improvement
  • Cloud Services: For data storage and processing

These third parties have their own privacy policies, and we encourage you to review them. For NCR deliveries within 70 km where distance-based pricing (₹10/km) is applicable, only essential routing and distance data is processed.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer:
Email: quickintown@gmail.com
Phone: +91 89290 75099
Address: E16 364/365 3rd floor sector 8 rohini delhi 110085
Response Time: Within 30 days